WhatsApp API is not free. Costs vary depending on the volume of messages sent and received. WhatsApp charges per message respective of its conversational category, and for further details contact our support team.

Yes, it can be integrated. Requires integration document which will be provided by VeevoTech Sales team.

You can integrate the API to your systems, and utilize it for customer support, notifications, alerts, and marketing.

Yes, WhatsApp has specific policies and guidelines that must be adhered to when using the API. Violations of these policies can result in restrictions or account suspension.

No, you can only send messages to users who have opted in to receive messages from your business. Unsolicited messages are not allowed and can lead to account suspension

To get started, you'll need to apply for access to WhatsApp Business API through an authorized provider. Once approved, you'll need to integrate the API into your systems, follow WhatsApp's guidelines, and start sending messages to your customers.

WhatsApp API offers 4 conversation categories, Marketing, Utility, Authentication and Service.
1) Opening a marketing conversation inside a service conversation A service conversation is opened at 9:31 when a business response to a customer message is delivered. A marketing template is delivered while this service conversation is still open at 4:30. This opens a separate marketing conversation. The result is one charge for a service conversation and one charge for a marketing conversation
2) Opening a utility conversation inside a marketing conversation A marketing conversation is opened at 3:40 when a marketing template message is delivered. Later, with the marketing conversation still open, a utility template is delivered at 6:00. This opens a separate utility conversation. The result is one charge for a marketing conversation and one charge for a utility conversation.
3) Two templates of the same category result in only one conversation charge. A utility conversation is opened at 9:00 when a utility template message is delivered. Later, with the utility conversation still open, another utility template message is delivered at 11:00. There is no new conversation charge because the template category used within the open conversation window did not change. The result is one utility conversation charge.
4) One template with both utility and marketing content A template that includes content that is both utility and marketing based on our template guidelines is delivered at 11:59. Whenever marketing content is identified in a template, the template will be categorized as marketing. The result is one marketing conversation charge